Support The Family Co.
Help us put your donation to work where ever the need is greatest. You can give a one-off donation or make a regular gift by Direct Debit.
Your donation will go towards making positive change, ensuring more families who have been impacted by domestic violence receive the vital support they deserve to grow, thrive and feel safe.
RECURRING DONATION TERMS AND CONDITIONS
The Recurring Donation is contracted with SupporterHub (and the banking partner Fat Zebra Pty Ltd ACN 154 014 785, APCA User ID Number 50257) and will collect the Instalments due. Outlined are your obligations when undertaking a Recurring Donation arrangement and what our obligations are to you as your Recurring Donation provider.
Debiting your account
- By accepting the terms and conditions, you have authorised us to arrange for funds to be debited from your account.
- We will only arrange for funds to be debited from your account as authorised in the Recurring Donation Request.
- If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
Amendments by us
We may vary any details of this agreement or a Recurring Donation Request at any time by giving you at least fourteen (14) days written notice.
Your obligations
- It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a Recurring Donation payment to be made in accordance with the Recurring Donation Request.
- If there are insufficient clear funds in your account to meet a debit payment:
- you may be charged a fee and/or interest by your financial institution;
- you may also incur fees or charges imposed or incurred by us; and
- you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
- You should check your account statement to verify that the amounts debited from your account are correct
Dispute
- If you believe that there has been an error in debiting your account, you should notify us directly or as soon as possible so that we can resolve your query quickly. Alternatively you can take it up directly with your financial institution.
- If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
- If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
Accounts
You should check:
- Your account details which you have provided to us are correct by checking them against a recent account statement; and
- With your financial institution before completing the Recurring Donation Request if you have any queries about how to complete the Recurring Donation Request.
Confidentiality
- We will keep all information (including your account details) in your Recurring Donation confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
- We will only disclose information that we have about you:
- to the extent specifically required by law; or
- for the purposes of this agreement, including disclosing information in connection with any query or claim.
Our Terms and Conditions
In donating to us you are agreeing that: we have ultimate unconditional discretion to redirect the donation. We have ultimate discretion to decline a donation. The material on this website is general by nature, and only to provide a summary and general overview on matters of interest. It is not rendered as professional advice. Before relying on the material in any important matter, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances. This website and the information contained within it, is subject to continuous change and although we attempt to ensure the content is correct and current we do not guarantee its currency nor correctness due to delays, errors and omissions which may occur.
Our Privacy Policy
This is where you can show your privacy policy.
Refund Policy
Overview
This policy outlines how refunds are handled for donations, events, and merchandise purchased through The Family Co.’s website.
________________________________________
Donations
● Donations are non-refundable once processed.
● Refunds will only be considered if a donation was made in error (e.g. duplicate payment or incorrect amount).
● Requests must be submitted within 14 days of the donation date.
● Approved refunds will be returned to the original payment method.
________________________________________
Events (Tickets & Registrations)
● If The Family Co. cancels or significantly changes an event, a full refund or credit will be offered.
● Refund requests must be made in writing before the event and are assessed case by case.
● No refunds are provided for non-attendance without notice.
________________________________________
Merchandise
● Faulty, damaged, or incorrect items will be replaced or refunded in accordance with Australian Consumer Law.
● Change-of-mind refunds are not guaranteed.
● Requests must be made within 14 days of receipt, with proof of purchase.
________________________________________
Refund Processing
● Approved refunds are issued back to the original payment method.
● Please allow up to 14 business days for funds to appear, depending on your bank.
________________________________________
Donations
● Donations are non-refundable once processed.
● Refunds will only be considered if a donation was made in error (e.g. duplicate payment or incorrect amount).
● Requests must be submitted within 14 days of the donation date.
● Approved refunds will be returned to the original payment method.
________________________________________
Events (Tickets & Registrations)
● If The Family Co. cancels or significantly changes an event, a full refund or credit will be offered.
● Refund requests must be made in writing before the event and are assessed case by case.
● No refunds are provided for non-attendance without notice.
________________________________________
Merchandise
● Faulty, damaged, or incorrect items will be replaced or refunded in accordance with Australian Consumer Law.
● Change-of-mind refunds are not guaranteed.
● Requests must be made within 14 days of receipt, with proof of purchase.
________________________________________
Refund Processing
● Approved refunds are issued back to the original payment method.
● Please allow up to 14 business days for funds to appear, depending on your bank.
