Better Futures Ball 2026 - Prize Raffle

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This policy outlines how refunds are handled for donations, events, and merchandise purchased through The Family Co.’s website.
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Donations
● Donations are non-refundable once processed.
● Refunds will only be considered if a donation was made in error (e.g. duplicate payment or incorrect amount).
● Requests must be submitted within 14 days of the donation date.
● Approved refunds will be returned to the original payment method.
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Events (Tickets & Registrations)
● If The Family Co. cancels or significantly changes an event, a full refund or credit will be offered.
● Refund requests must be made in writing before the event and are assessed case by case.
● No refunds are provided for non-attendance without notice.
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Merchandise
● Faulty, damaged, or incorrect items will be replaced or refunded in accordance with Australian Consumer Law.
● Change-of-mind refunds are not guaranteed.
● Requests must be made within 14 days of receipt, with proof of purchase.
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Refund Processing
● Approved refunds are issued back to the original payment method.
● Please allow up to 14 business days for funds to appear, depending on your bank.